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Voice Solutions |
| IVR |
| IVR (Interactive Voice Response) as the name speaks is a technology which automates the customer response via voice interaction. IVR solutions enables user to receive and retrieve information anytime anywhere. This technology offers voice recognition, converting text to speech and automatically diverting the call to a caller in need. |
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Enterprises boost the revenues and reduce the cost by using this technology. |
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Reduction in the cost of sales, services, collection and customer care departments by switching to IVR. The to and fro (push and pull) of the information by an automated IVR increases the efficiency by converting the mode from manual to automation. |
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One can scale up the customer services as per the demand. |
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The IVR technology also records the past history, data and trend which proves useful as customer feedback to improve the line of business operations. |
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The user can retrieve the information anytime from any where without calling or waiting for the services. Customer can get the information like bank balance. Flight schedule, product information, status of order, delivery status etc. |
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IVR technology is also used in automobile industry for satellite navigation. |
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| Voice SMS |
| Voice messaging is technology which provides freedom to send voice messages to the users. Enterprises, customers are using this product because of it dynamic features like: |
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One can send the message in his/her own voice. The message carries emotions and expressions besides the information. The impact of voice message is much vast then text messaging. It is truly a personalized messaging system. |
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There is no character limit to send voice message. |
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The message receiver gets bunch of information like voice message alerts, message receipt time, message duration, and message receipt date and message urgency. The receiver can listen the message as per his/her own choice anywhere and at anytime with a single click. |
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The solution is customized as per the customers demand. |
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The voice message is very useful to the users who are not tech savvy. A user who does not want to text the message can send the message via voice. |
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The voice message proves very useful when the user is highly occupied, stressed and can not write, while driving etc. |
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The product supports multiple languages; hence large users can use the product with ease. |
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Users can record, view, and re-record the voice message. |
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The background music along with the message can be set. |
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The users get comprehensive MIS report. |
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Enterprises use the voice messaging for reaching the customers with product information, promotional campaigning etc. |
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The Voice Message solution has proved very successful for business enterprises becALse of the quick reach of the voice message to large and varied customers. |
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| Click to Call |
| Click 2 Call as the name speaks is the outbound calls made directly to the target users in bulk. The solution is used for disseminating the product and services information, for advertisement, promotional campaigns, brand recognition etc. This technology is highly useful for enterprises and corporate. |
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The contents of the voice can be defined, attractively packed, edited, recorded and sent to the users. The technology facilitates the usage of background music during voice calls delivery to the users. |
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The voice call can be scheduled as per the customer need. The date, time, repetition can be set in the software. If the user is not in that range area or the mobile is switched off, the user still will get the voice call as per the schedule next day. |
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The customer gets comprehensive MIS report. |
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Multiple voice calls can be recorded and sent at a time. |
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